Adoption Counselor


Title:  Adoption Counselor Volunteer

Reports to:  Adoptions Manager


Responsible for interacting with the general public both at the shelter and at off-site adoption events to find out what they are looking for in a pet and helping pair the correct animal with the correct family.


  • Follow shelter procedures.
  • Interacting with/getting to know the shelter animals.
  • Becoming familiar with and understand a shelter animals past, personality, qualities, bad habits, etc.
  • Walking and socializing shelter animals when no prospective adopters are in the shelter.
  • Talking with prospective adopters in order to help them make the best possible match with a shelter animal. 
  • Photographing adoptions and keeping record of positive adoption stories.
  • Assisting prospective adopters in retrieving animals from kennels and escorting them to a meeting area.
  • Recognize and report any unusual condition or abnormal behavior of any shelter animal to Kennel Lead.
  • Interviewing adopters in a conversational way regarding the adoption process.
  • Maintaining effective communication with Adoptions Manager and shelter manager about potential adopters.
  • Following up by phone with adopters once an animal has been placed in a new home.
  • Assist Adoptions Manager and Shelter Manager with screening of new applications.
  • Assisting with cleaning of animal areas as needed.
  • Maintaining friendly demeanor and providing good customer service while assisting with adoptions.
  • Maintain equipment used to complete job assignments and keep tools and equipment in good working order. Do minor repairs on equipment if able and notify shelter management as to major repairs needed or new equipment necessary to complete assignments. Keep equipment and tools put away in proper storage areas.


  • Must be 18 years of age or older.
  • Excellent written and oral communication skills.
  • Strong interpersonal skills. The ideal candidate for this position would be personable, outgoing, patient, professional, and able to get along with a variety of people.
  • Ability to work with minimal supervision and direction.
  • Ability to understand and carry out oral and written directions.
  • Ability to remain pleasant and calm even in stressful situations.
  • Ability to turn people down, firmly when necessary, without becoming aggressive or unpleasant. 


  • Physical demands include, but are not limited to:
    • Potential lifting and moving animals.
    • Frequent movement, including but not limited to, standing, walking, stooping, carrying heavy loads, movement of cages, restraining active animals.
  • Working Conditions include:
    • Possible exposure to dangerous, diseased, frightened, and injured animals.
    • Possible exposure to potentially harmful chemicals and drugs.
    • Working with strong cleaning agents on wet surfaces.
    • Indoor and outdoor work in all weather conditions.
    • Possible exposure to bites, scratches, and animal waste.
    • Possible exposure to contagious disease.
    • Exposure to unpleasant odors and loud noises.
  • Emotional Demands include:
    • Euthanasia.
    • Animal Abuse.
    • Animal neglect.

Required Commitment

2 to 4 hours per week with a 6-month minimum commitment.

Contact to apply.

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RCHS does not receive any support from the Humane Society of the United States. Nor do we receive any federal or state funding sources. We rely largely on donations, fundraisers and grants for our program activities. All donations are tax deductible